Terms of Use and Conditions

1. Acceptance and authority

1.1These Terms are an agreement between BridgeCore Technologies (Pty) Ltd (registration 2026/131186/07) (BridgeCore) and the Organisation. They are concluded electronically, as contemplated in the Electronic Communications and Transactions Act 25 of 2002, when a User accepts them in CorePulse, requests an Activation Key, or uploads Exports, whichever occurs first.

1.2The User who accepts these Terms warrants that he or she is authorised to bind the Organisation. A User who accepts without that authority is personally bound by these Terms as if he or she were the Organisation.

1.3A person who only browses the Website is bound by clauses 9, 10, 11.3, 12, 16 and 17.

2. Definitions

In these Terms:

2.1Activation Key means the key issued by BridgeCore in the Organisation's name that permits one Evaluation of one SAP Estate;

2.2CorePulse means BridgeCore's CorePulse™ application, through which the Evaluation is requested, executed and issued;

2.3Evaluation means a single measurement of one SAP Estate, performed by CorePulse from the Exports for the purpose of evaluating the STRATA platform, and the Report issued on it;

2.4Export Date means the date on which the Exports were extracted from the SAP Estate;

2.5Exports means the SAP export files uploaded by or for the Organisation for the Evaluation;

2.6Intake Record means the hashed record created at intake, as described in the System Policy;

2.7Master Agreement means the BridgeCore STRATA Master Agreement;

2.8Organisation means the legal entity in whose name the Activation Key is issued;

2.9Qualified SAP Professional means an SAP-certified consultant engaged by the Organisation;

2.10Report means the confidential report containing the Results, issued to the Organisation;

2.11Results means the figures, registers and findings computed by CorePulse from the Exports;

2.12SAP Estate means the SAP systems operated by or for the Organisation that together form a single landscape, identified by their SAP system identifiers (SIDs) and installation number(s), including the production system and its associated development, quality and other systems;

2.13System Policy means the policy published at bridgecore.io/policies;

2.14User means an individual who accesses CorePulse or the Website on the Organisation's behalf; and

2.15Website means bridgecore.io and its sub-domains.

3. Relationship with other documents

3.1The System Policy and the Data Privacy notice at bridgecore.io/privacy form part of these Terms. If they conflict, these Terms prevail.

3.2The Evaluation is not a Subscription or a Structural Discovery under the Master Agreement. It does not earn a Discovery Credit unless BridgeCore agrees otherwise in writing.

3.3Where the Organisation has concluded the Master Agreement, that agreement governs the licensed STRATA platform and prevails over these Terms to the extent of any conflict. These Terms do not amend it.

4. Evaluation licence, point in time and purpose

4.1Point in time. The Evaluation measures the state of the SAP Estate as recorded on the Export Date. The Results are a true reflection of the Estate at that moment. These measurements will change as the Estate changes, and BridgeCore has no obligation to update them.

4.2Purpose. The Evaluation is provided to validate the STRATA measurement against the Organisation's landscape. Subject to clause 11.2, the Results are accurate for that purpose.

4.3The Results are a diagnostic baseline. They are not a remediation plan, a legal, licensing or audit opinion, or an architectural mandate.

4.4Evaluation licence. BridgeCore grants the Organisation access to CorePulse for the Evaluation Period, solely to evaluate the STRATA platform against the Organisation's own SAP Estate. CorePulse is an evaluation version of the STRATA platform, not a production service, and is not offered for operational use.

4.5Evaluation Period. Access to CorePulse opens on activation of the Activation Key. The Evaluation Period is 7 days from scan completion. Results and the Report are deleted 30 days after scan completion, as set out in the System Policy and the Data Privacy notice. The Organisation should download its Reports within that time.

4.6Repeat or continued measurement is available only under a separate written agreement with BridgeCore.

5. Acting on the findings

5.1The Organisation shall not use the Results to make changes to its SAP Estate without first consulting a Qualified SAP Professional or BridgeCore.

5.2Remediation priorities, sequencing and risk-acceptance thresholds remain the Organisation's decision. The Evaluation does not carry the operational context required to make changes safely, including business-process dependencies, change windows, licence position and regulatory obligations.

5.3BridgeCore is not liable for any change made, or not made, to the SAP Estate on the basis of the Results.

5.4Remediation assistance from BridgeCore is not part of the Evaluation. It is available only under a separate written engagement.

6. One scan per estate

6.1The Activation Key is issued in the Organisation's name for a single measurement of a single SAP Estate.

6.2Obtaining a further completed measurement of the same SAP Estate other than by request to BridgeCore under clause 14, whether through another person, email address, organisation name or agent, is a breach of these Terms. Where a scan does not complete, including where the browser was closed, activation was refused or the key expired, BridgeCore reserves the right to investigate the cause of the failed scan before considering any request for a replacement key. The issue of a replacement key is at BridgeCore's sole discretion. Any replacement key subsequently issued is deemed a reissue and not a further measurement. A reissue carries no charge.

6.3On such a breach, BridgeCore may, without prejudice to its other rights: (a) revoke every Activation Key concerned; and (b) invoice the Organisation the Structural Discovery fee applicable to its measurement category under BridgeCore's then-current pricing, payable within 30 days.

6.4Repeat and continuous measurement are available under separate written agreements with BridgeCore, including the STRATA platform under the Master Agreement.

7. Your data

7.1The Organisation owns the Exports and the data they contain. Nothing in these Terms transfers that ownership to BridgeCore.

7.2The Organisation instructs BridgeCore to process the Exports solely to produce the Results and Report. BridgeCore holds the Exports only in memory, reads them once and deletes them on completion. No copy of the uploaded files is kept, whether in backups or in logs. BridgeCore retains the Results, the Report, the hash records and the audit trail, backed up in encrypted form, so that the Report can be verified, for the period stated in the Data Privacy notice.

7.3The Organisation's Results are not shared, benchmarked or aggregated with any other party. This applies to identifiable and de-identified data alike. The sole exception is the one-way estate fingerprint described in the System Policy, compared across estates only to enforce clause 6. To support the one scan per ERP estate limit, BridgeCore retains only a one way cryptographic fingerprint derived from the technical exports. No readable values or file contents are stored. BridgeCore does not use the Exports or Results for research, product development or the training of any model.

7.4The Organisation warrants that: (a) it owns or operates the SAP Estate; (b) it is entitled to provide the Exports to BridgeCore; (c) it has a lawful basis for any personal information in the Exports and has given any notice its data subjects require; and (d) the Exports comply with the System Policy.

7.5In respect of personal information in the Exports and Results, the Organisation is the Responsible Party and BridgeCore is its Operator. These Terms, read with the System Policy and the Data Privacy notice, are the written contract required by section 21 of the Protection of Personal Information Act 4 of 2013. BridgeCore shall process that information only on the Organisation's instruction, keep it confidential, secure it with the measures described in the Data Privacy notice, and notify the Organisation immediately where there are reasonable grounds to believe it has been accessed or acquired by an unauthorised person.

8. Confidentiality

8.1The Reports are issued to the Organisation and marked confidential. BridgeCore does not disclose the Organisation's Results to any third party, save to its operators as set out in the Data Privacy notice, or where the law requires it.

8.2The Organisation may disclose the Report to its employees, Qualified SAP Professionals, auditors and professional advisers who require it and are bound by duties of confidentiality at least as protective as this clause.

8.3The Organisation shall not publish the Report or Results, and shall not present them as a certification or audit opinion, without BridgeCore's prior written consent.

8.4The methods, indices, scoring structures and report formats reflected in the Report are BridgeCore's confidential information. The Organisation shall keep them confidential.

9. Intellectual property

9.1BridgeCore and its licensors own all intellectual property rights in the Website, CorePulse, its methods, algorithms, indices, scoring structures and report formats, and the Report, excluding the Organisation's underlying data.

9.2BridgeCore grants the Organisation a non-exclusive, non-transferable, royalty-free and perpetual licence to use the Report for its own internal business purposes, including evaluating the STRATA platform, and to disclose it as permitted in clause 8.2. The Organisation shall not use the Report, the Results or CorePulse to provide services, advice or deliverables to any third party.

9.3BridgeCore may use any feedback on the Website or CorePulse without restriction or compensation.

9.4The Organisation shall comply, and procure that its Users comply, with the acceptable-use rules in the System Policy. It shall not use CorePulse, the Results or anything learned from them to build, benchmark, train or support a competing product or service.

10. Website

The Website is provided for information. BridgeCore may change, suspend or withdraw any part of it at any time. Website content is general information and not professional advice.

11. Warranty and disclaimers

11.1BridgeCore warrants that CorePulse applies its computation consistently: identical Exports produce identical Results, no machine learning or large language model is used in any computation, and where a required input is absent a null result is returned rather than an estimate. This warranty applies to the computation only.

11.2BridgeCore does not warrant the accuracy, completeness or quality of the Exports, or of any conclusion drawn from Results where the Exports are incomplete or inaccurate.

11.3Save as stated in clause 11.1, and to the extent permitted by law, the Website, CorePulse and the Report are provided "as is". BridgeCore gives no other warranty, express or implied, including of fitness for a particular purpose or of uninterrupted or error-free operation.

11.4The Organisation has not relied on any representation about the Evaluation that is not recorded in these Terms.

12. Exclusion of liability

12.1The Evaluation is provided at no charge and is run at the Organisation's own election.

12.2To the fullest extent permitted by law, BridgeCore has no liability of any kind, whether in contract, delict or otherwise, arising from the Evaluation, the Results, the Report, the Website or these Terms. This includes any loss arising from a change made, or not made, to the SAP Estate.

12.3Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or intentional misconduct.

12.4To the extent the Consumer Protection Act 68 of 2008 applies, these Terms apply only to the extent permitted by that Act.

13. Indemnity

The Organisation indemnifies BridgeCore against any claim, loss, liability or cost arising from: (a) a breach of clauses 5, 6, 7.4 or 9.4; (b) any change made to the SAP Estate on the basis of the Results; or (c) any third-party claim relating to the Exports.

14. Fees

The Evaluation is provided at no charge. After amendments to the SAP Estate, the Organisation may request a subsequent Evaluation from BridgeCore, on terms BridgeCore confirms at the time of the request.

15. Breach, suspension and survival

15.1BridgeCore may immediately suspend or revoke an Activation Key, or refuse an intake, on a breach of clause 6, clause 9.4 or the System Policy.

15.2For any other breach, BridgeCore may do so if the Organisation fails to remedy the breach within 7 days of written notice.

15.3Clauses 4, 5, 6.3, 7.3, 8, 9 and 11 to 17 survive the end of the Evaluation Period, the completion of the Evaluation and any termination.

16. Changes to these Terms

BridgeCore may amend these Terms by publishing a new version on the Website. An Evaluation is governed by the version in force when its Activation Key was issued.

17. General

17.1These Terms are governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the High Court of South Africa, Gauteng Division, Pretoria. BridgeCore may, at its election, institute proceedings in the Magistrates' Court having jurisdiction.

17.2BridgeCore's domicilium citandi et executandi is the physical address in the Legal Notice. The Organisation's is the physical address given when the Activation Key was requested. Notices may also be given by email to the addresses in the Legal Notice and those given at the request.

17.3These Terms, with the documents in clause 3.1, are the whole agreement for the Evaluation. No variation binds BridgeCore unless published under clause 16 or recorded in writing and signed by BridgeCore.

17.4No indulgence or delay by BridgeCore waives any right.

17.5Each provision is severable. An unenforceable provision is treated as not written, and the remainder continues in force.

17.6The Organisation may not cede or assign its rights or delegate its obligations under these Terms.

17.7If BridgeCore institutes proceedings for a breach of these Terms and succeeds, the Organisation shall pay BridgeCore's legal costs on the scale as between attorney and own client.